Greetings,
We are looking for Dispute Resolution Specialist position(Onsite) at O' Fallon, MO for our direct client for 4 months contract.
I request you to please send your updated resume ASAP and we can get the interviews immediately.
Job Description:
Dispute Resolution Management (DRM)
- Dispute Resolution Management, particularly reviewing and ruling financial responsibility of the disputed transaction and assigning associated fees/fines
- We provide the final decision on financial responsibility when issuers dispute a transaction using the Chargeback Process. This person will review documentation provided in chargeback, second presentment, pre-arbitration, arbitration and arbitration response filings to determine the liable party for the disputed transaction. At ruling, they will assign any applicable technical violation fees, as well as issue a Ruling Text/write up explaining to the customers why/how their ruling was reached.
- Reading and reviewing documentation, guides, Rules/Standards, communication through final Ruling Text/write up. We are here to assist/answer questions, but they will need some ability to read/comprehend/apply the Rules/Standards and if unsure ask for help. Speed, accuracy as we will need them focused on rulings only all day/every day. What are their expected hours?-8.5 or 9 hours a day depending if they want a half hour lunch or an hour. Would say 7-3:30/4, 8-4:30/5 would be preferred shifts in case they need assistance with a case.
Top 3 required technical skills
General Computer skills (Excel/Word/Internet/Typing/etc)
